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Frequently Asked Questions (FAQ) & User Guides
Answers to all your questions about purchasing, delivery and installation, e-warranty activation and Chillami technology.
Chillami supports a range of payment methods: 1) Cash on delivery (COD) after you inspect the appliance; 2) Free instant bank transfer via VietQR; 3) Credit/ATM cards through the secure VNPAY gateway; 4) 0% interest installments over 3, 6 or 12 months by credit card.
Yes! Chillami offers an exclusive policy: 100% free standard home installation for air conditioners, range hoods and water heaters in Hanoi, Ho Chi Minh City, Da Nang, Hai Phong and Can Tho. A specially trained official technician will contact you to book the most convenient time.
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Chillami's technical specialists are ready to help you 24/7.