Advice & Support Center
Everything after purchase: installation guides, e-warranty activation & lookup, home repair booking and direct access to experts.
Install it right, use it longer
The standard installation process performed by Chillami engineers – review it to prepare the location and power supply.
- 1
Site survey: indoor unit ≥ 15cm below the ceiling, out of direct sun; outdoor unit in an open area.
- 2
Drill the pipe hole sloping 5–10° outward for condensate drainage.
- 3
Vacuum the lines ≥ 15 minutes before releasing gas; leak-test with soapy water.
- 4
Use a dedicated 16A–20A breaker and ≥ 2.5mm² wiring.
- 5
Run Cool mode for 30 minutes, check outlet temperature and activate E-Warranty.
Warranty & Customer Care Center
No need to keep paper receipts or scratch cards. All warranty information is stored automatically in the cloud.
Chillami Vietnam's Gold After-Sales Commitment:
- 30-day 1-for-1 replacement policy: A brand-new sealed replacement for any manufacturing defect.
- Motor & compressor warranty: 2-3 years on BLDC fan motors; 5 years on Inverter AC compressors; 10 years on Titanium enamel water heater tanks.
- At-home technicians: Support guaranteed within 2 hours in inner Hanoi and HCMC, and within 24 hours in neighboring provinces.
24/7 warranty hotline
Toll-free for customers nationwide:
Service station network
Covering all 63 provinces and cities: